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HOME CARE
What type of aftercare service is provided on a Mortise home?
Our aftercare services include a dedicated email communication line with our homecare team. This email account is specifically reviewed everyday to assess if Mortise homeowners are in need of any warranty care. Every new homeowner is provided with a New Homeowners Manual which details full comprehensive information on their new home, new appliances, technology and a list of every trades company that worked on the construction of their home.
What warranty is provided on a Mortise home?
Mortise Group is proud to provide Travelers Home Warranty to all new homeowners. This includes:
  • 2-Year Materials and Labour Warranty
    • First 12 months – coverage for any defect in materials and labour
    • First 15 months – coverage for any defects in materials and labour in the common property of a multi-unit building
    • First 24 months – coverage includes:
      • defects in materials, labour and design supplied for the electrical, plumbing, heating, ventilation and air conditioning delivery and distribution systems
      • defects in materials, labour and design supplied for the exterior cladding, caulking, windows and doors that may lead to detachment or material damage to the new home
  • 5-Year Building Envelope Warranty
  • 10-Year Structural Defects Warranty
  • What type of aftercare service is provided on a Mortise home?
  • What warranty is provided on a Mortise home?
Our aftercare services include a dedicated email communication line with our homecare team. This email account is specifically reviewed everyday to assess if Mortise homeowners are in need of any warranty care. Every new homeowner is provided with a New Homeowners Manual which details full comprehensive information on their new home, new appliances, technology and a list of every trades company that worked on the construction of their home.
Service Request form

Please fill out the service request form below for all warranty related concerns. Our team will contact you as soon as possible to set up an appointment. If this is an emergency, please submit this form and follow up with a phone call at 778-926-0093.

POSSESSION DATE *

Contact Information

Service Request

Please address which areas of your new home require service attention:

Description of issues:

Availability

Please provide your preferred time to meet with our Home Owner Care manager.